Strategy: Nigerian e-commerce site, Konga, has reintroduced pay on delivery option

The company said the reintroduction of the pay-on-delivery option will expand its numerous orders and make more payment options available to customers.

Nigerian e-commerce firm, Konga, said it will start accepting pay-on-delivery (POD) from Wednesday, August 1st, 2018, in Lagos before extending the service to other states from September 1st 2018.

The company said the reintroduction of the pay-on-delivery option will expand its numerous orders and make more payment options available to customers.

Nick Imudia, CEO, while confirming the development, said the pay-on-delivery option was suspended when the former owners (Naspers and AB Kinnevik) were in discussions before the acquisition of the business by the Zinox Group.

“We have taken our time to restructure, improve our technology and capacity in terms of our own staff and logistics to meet customers’ expectations. We have invested substantially in our logistics arm, K-Express culminating in the acquisition of new line-haul trucks, delivery vans and motorbikes to meet the commitments of not just POD, but also achieve a minimum of 85% same day delivery of major products categories by July 2019 across the nation as mandated by the board of Konga.

“Someone must make it happen, and we have decided to take the bull by the horns with new mega warehousing and storage facilities being opened across the country with best in class technologies,” Imudia said.

He also stated that Konga is expanding its retail network with a target of 100 stores before the end of 2019 but with a long-term ambition of achieving 774 stores by 2022.

The e-commerce CEO said apart from the payment on delivery option, customers can also order goods online and pay at nearest Konga retail store.

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